Refund and Returns Policy

What can be returned

We accept returns on unstitched fabric that comes back to us in the condition it left the shop:

• The full length as sold, with no cutting, tailoring or sampling of any kind.
• Unwashed, unironed and free of perfume, starch or any treatment.
• In its original packing, with the mill wrapper, lot label and any tags still attached.
• Free of stains, marks, pulls, pin holes or chalk from a tailor's table.

Send us a photograph of the article as received before you return it. It settles most questions in a minute rather than a week.

What cannot be returned

We also cannot take back:

• Fabric that has been stitched, altered, washed or dyed.
• Cut-piece and remnant lots sold by the metre or as an offcut.
• Articles bought on a clearance or final-sale basis, where this is stated on the product page at the time of purchase.
• Fabric cut or sourced to your specific order, including bulk and wholesale lots.
• Anything reported to us after the [7]-day window has closed.

Shade and weave variation

Fabric is dyed in lots, and two lots of the same article will not match exactly. Screens vary too — a colour that reads deep on your phone can sit lighter in daylight. Minor variation in shade, weave or slub is a normal characteristic of cloth and is not treated as a fault.

This is precisely why we offer to send a photograph of the actual thaan in natural light before you pay. If exact shade matters — matching an existing suit, or buying for a wedding party — ask us for that photograph, and tell us how many suits you need from a single lot.

Wrong, damaged or short-measure articles

If we send the wrong article, the fabric arrives damaged, or the length is short of what was sold, that is our mistake and we fix it at our own cost.

• Tell us within [48] hours of delivery, with photographs of the fabric and the parcel.
• Keep the packing until the matter is settled.
• We will replace the article, or refund it in full including what you paid for delivery — your choice.

Please open and check your parcel on the day it arrives. Damage in transit is far easier to prove on day one than on day six.

Exchanges

An uncut article can be exchanged for another of the same value within the same [7]-day window, subject to stock. If the new article costs more, you pay the difference; if it costs less, we refund the balance by the method in clause 07.

Because the shelf moves faster than the website, message us on WhatsApp before returning anything for exchange so we can hold the replacement thaan for you.

Who pays the postage

If the fault is ours — wrong article, damaged fabric, short measure — we pay the return postage and any redelivery charge.

If you have simply changed your mind, [DAATA Fabrics covers the return postage / the return postage is yours to pay]. The original delivery charge [is / is not] refunded.

Always use a courier that provides a tracking number. Until a returned parcel reaches us, it remains your responsibility.

How refunds are paid

We inspect every return on arrival. Once it passes, your refund is issued within [5–7] working days.

• Card or online payment — refunded to the same card or account. Your bank may take a further [5–10] days to show it.
• Cash on delivery — refunded by bank transfer, Easypaisa or JazzCash. We will ask you for the account title and number.
• Store credit — available on request, and issued the same day the return is approved.

Refunds go back to the person who placed the order. We cannot pay a refund into a third party's account.

Cancelling an order

An order can be cancelled free of charge at any point before it is dispatched — message us on WhatsApp and we will stop it. Once the parcel has left the shop, it falls under the return terms above.

We may cancel an order ourselves if an article sells out at the counter before the website updates, or if we cannot verify a delivery address. In either case you are refunded in full, and we will tell you why.

Bulk and wholesale orders

Wholesale lots are sold on inspection and are not covered by the change-of-mind terms on this page. If you are buying by the thaan, ask for a sample or a daylight photograph of the lot before you confirm. Manufacturing faults are still put right — those are covered by clause 04.

If you are not satisfied

If a return or refund has not been handled the way this page describes, raise it with us directly through the Complaint Section. Every complaint is logged and answered. Nothing on this page affects the statutory rights you hold as a consumer under the law applicable in Sindh, Pakistan.